Exceptional Customer Service in Tokyo’s Subway - My Lost Lunch Bag Story
Lost my lunch bag on the Tokyo subway, retrieved it from Lost and Found with surprising care
nipponBilingual
Cultivating Leadership in Rapid Growth - The Sandbox Approach
In the face of rapid team expansion, we encountered a significant leadership shortage. Discover how we tackled this challenge with an innovative and effective approach.
The Coaching Habit - Book Review
Controlling our "advice monster" and focusing on questions that help people discover their own paths
A Cultural Insight: Gifting and Gratitude in Japan
A supermarket visit turns into a cultural insight on gift-giving etiquette and exceptional service.
The Lost Wallet: How a Bank Clerk Taught Me to Listen
My friend's experience of blocking an ATM card in Japan
Coin Conundrums and Customer Care: Tales from Japan
Discover the essence of Japanese customer service through my personal story of an ATM mishap and a bank clerk's extraordinary response.
Lost in Translation - My Journey of Language Blunders and Unwavering Support in Japan
I can't forget my first Japanese language blunder, even to this day.
Resilience Amidst Ruins: A Personal Tale of the 2011 Tohoku Earthquake
There are countless tales about the 2011 Tohoku earthquake and tsunami, but this is mine.